Please read and understand it carefully.

then click the "I Accept" button below

Payment

1. DocsXpress accepts requests for delivery within the Philippines.

• LOCAL REQUEST: Delivery destination is within the Philippines; Php350.00 per copy for copy issuance of birth, marriage and death certificates, and Php450.00 per copy for Certificate of No Marriage Record (CENOMAR or Singleness). This includes the delivery service, duties and taxes.

Refund and Cancellation

1. After payment is made, requests cancellation can no longer be accepted. DocsXpress adopts a NO REFUND and NO CANCELLATION policy for all its services.

Order Fulfillment

1. Only paid requests shall be processed.

2. All certifications issued by NSO are considered rendered service. All requests submitted via DocsXpress and paid through the available payment channels will undergo processing under the Civil Registry System of NSO. Thus, these constitute rendered service, whether requests result to positive issuances or certifications (negative).

3. Returned mail delivery is also considered as rendered service. This includes wrong mailing address provided by requester, resident transferred to another address, and any other related circumstances.

4. For requests to be delivered within the Philippines:

4.1 Birth Certificates:
Only the following are authorized to receive birth documents:
(a) the owner of the document;
(b) spouse;
(c) direct descendants/ascendants and
(d) guardian.

If the document owner is a minor, only his/her parent or guardian can receive or authorize the receipt of delivery of the birth certificate. The receiving party must present a valid ID. If the receiving party is the guardian of the document owner, a valid ID and proof/declaration of guardianship must be presented.

If the receiving party is not any of the abovementioned persons, an authorization letter and the ID of the authorized person together with his/her valid ID are required to be presented.

4.2 Marriage and Death Certificates and CENOMAR (Singleness):
Either the document owner, the requesting party or their representative is allowed to receive marriage and death certificates. A valid ID must be presented when receiving the certificate.

5. Processing of paid Copy Issuance requests takes about three (3) working days after receipt of payment and nine (9) working days for Certificate of No Marriage Record (CENOMAR or Singleness) requests. Delivery will take two (2) to six (6) working days for destinations within the Philippines and six (6) to eight (8) weeks for outside the Philippines.

By clicking on the "I Accept" button below, I declare that I have read the DocsXpress Declaration of Policies detailed above and that I accept all terms contained herein.