Your Questions Answered!

Here are some fast FAQ's you want to know and some that can help you with your document problem.

Frequently Asked Questions

Services
1. What services are available in Documents Express Online (www.DocsXpress.com)?
 

Payments
1. How much do I pay?
 
2. How do I pay for Local Requests?
 
3. How soon is my payment reflected in the transaction status?
 
4. Can I cancel my request after I have paid?
 
5. Can I request for a refund?
 
6. For cases of unsuccessful delivery, can I request for my certificate to be redelivered?
 
7. I applied for one copy of my marriage certificate and I paid P600.00 at Equitable PCI Bank/UnionBank/Mail and More instead of just P350.00 for that copy. Can I have the excess P250.00 returned to me?
 
8. I applied for a CENOMAR through the DocsXpress website but inadvertently paid only P300.00 at Equitable PCI Bank/UnionBank/Mail and More instead of P450.00 which is the cost of my request. What should I do?
 

Document Application/Release
 
1. When will I receive my document?
 
2. How do I track the status of my request/s?
 
3. For requests to be delivered within the Philippines, what do I need to present to the courier when the certificates are delivered to me?
 
4. What is the difference between CONVERTED and UNCONVERTED documents?
 
5. Why did NSO issue a certification (negative) instead of the copy I requested?
 
6. What will I do if I get a certification (negative) from NSO?
 
7. I have already complied with the requirements of Endorsement (or Late Registration, as the case may be), can DocsXpress process the Reference Number again of my previous request?
 
8. Can I request the birth record of my father who was born in 1930?
 
9. I just secured a copy of my birth record printed on CRS paper. How long is this document valid?
 
10. Can I make corrections after submitting my request/s online?
 
11. I was married in both civil and church rites. The civil marriage occurred before the church wedding. Will I be able to get a copy of my marriage certificate based on the church rites?
 
12. I recently applied for my birth certificate and upon receipt of my document, I found out that the first name is blank. How can this be corrected?
 
13. My son was born three weeks ago and I would like to request for a copy of his birth certificate through DocsXpress. Can this be processed following the schedule indicated in the website?
 
14.Waiting for two to four months is too long for me to obtain a copy of the birth certificate of my son who was born just three weeks ago. How can I get a copy of my son's birth record at an earlier period?
 
15. My daughter was born in Dubai (UAE) three years ago and I would like to request for her birth record via the DocsXpress website. Will I be able to get a copy of her birth certificate?
 
16. Is the "Advance Endorsement" procedure applicable for foreign events, i.e., birth, marriage and death records?
 

SERVICES
1. What services are available in Documents Express?
Documents Express Online (www.DocsXpress.com) is an online facility that allows you to submit requests for the following civil registry services:
• issuance of certified copies of civil registry documents, i.e., birth, marriage and death certificates; and
• issuance of certificate of no marriage record (CENOMAR or Singleness)
 
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PAYMENTS
1. How much do I pay?
Please understand that only paid transactions will be processed.

For local requests, the price for copy issuance for birth/marriage/death certificates is PhP350.00 per copy while CENOMAR (Singleness) fee per copy is PhP450.00
 
2. How do I pay for Local Requests?
After you submit your request, an Digital Order Receipt will be presented, These will contain the transaction details of your request/s (i.e., name of document owner, number of copies applied for and the corresponding costs, Reference Number, etc). You will need this information when paying.

You may pay:
(a) Over-the-Counter at any BDO (Banco De Oro) nationwide;

You must present the Digital Order Receipt to the BDO (Banco De Oro) teller/counter during payment.

3. How soon is my payment reflected in the transaction status?
If you paid through over-the-counter payment option for your requests, the status of your request will be updated from PENDING to PROCESSING after two (2) working days upon receipt of payment. .

Please note that although the status of your request is not updated immediately, your request is processed the following day.
 
4. If I changed my mind, at what point can I still cancel my request?
No. DocsXpress adopts a NO CANCELLATION policy for all its services.
 
5. Can I request for a refund?
DocsXpress adopts a NO REFUND policy for all its services.

All certifications issued by NSO are considered rendered service. All requests submitted via DocsXpress and paid through the available payment channels will undergo processing under the Civil Registry System of NSO. Thus, these constitute rendered service, whether requests result to positive issuances or certifications (negative).

If you have inquiries or encounter any problem regarding DocsXpress services, you can e-mail us at support@docsxpress.com.
 
6. For cases of unsuccessful delivery, can I request for my certificate to be redelivered?
The following cases will result in unsuccessful delivery:
(a) The consignee, his authorized representative or the document owner is not around, could not be located, or does not reside in the address indicated in the consignment note.
(b) The consignee, his authorized representative or the document owner refuses to accept and/or properly and completely accomplish the forms to signify receipt.
(c) The address of the consignee is not complete/incorrect.

Unsuccessful delivery is considered as rendered service. DocsXpress does not allow redelivery.
 
7. I applied for one copy of my marriage certificate and I paid P600.00 at Equitable PCI Bank/UnionBank/Mail and More instead of just P350.00 for that copy. Can I have the excess P250.00 returned to me?
For overpayment cases, DocsXpress intends to return the excess amount to you. First, kindly inform us of the incident through e-mail at support@docsxpress.com together with the following details:
(a) Request Reference No.;
(b) Request Type (Birth/Marriage/Death Certificate, or CENOMAR);
(c) No. of Copies;
(d) Date Paid;
(e) Amount Due;
(f) Amount Paid; and
(g) Bank Branch

Our accounting group shall verify the excess payment to support your claim. Thereafter, the excess amount will be delivered to you through our local courier.

Another option, which you might consider, is to submit a new request whose amount due corresponds to the excess amount. Should you decide to do this, kindly e-mail us the Reference No. of the new request to enable us to credit the excess amount to this new application.
 
8. I applied for a CENOMAR through the DocsXpress website but inadvertently paid only P300.00 at Equitable PCI Bank/UnionBank/Mail and More instead of P450.00 which is the cost of my request. What should I do?
We would like to reiterate that only paid requests will be processed.

Underpayment cases require payment re-processing and will consequently mean additional costs for you. You will be notified via e-mail regarding the case and a Payment of Balance Notification (PBN) will be attached to the e-mail. Print TWO COPIES of the PBN – one for Equitable PCI Bank/UnionBank outlet and another for your personal copy. The PBN will serve as the bank's/outlet's reference in accepting the payment of the balance. Please be informed also that you will be charged an additional fee of P30.00 if you pay through Equitable PCI Bank/UnionBank.
 
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DOCUMENT APPLICATION/RELEASE
1. When will I receive my document?
Your request will be processed the following day after receipt of payment or credit approval.

Processing of paid Copy Issuance requests takes about three (3) working days after receipt of payment and nine (9) working days for Certificate of No Marriage Record (CENOMAR or Singleness) requests. Delivery will take two (2) to six (6) working days for destinations within the Philippines.
 
2. How do I track the status of my requests?

You can click on the “Verify Request Status” option on the DocsXpress home page and enter the Request Reference Number.

For any other inquiry regarding the status of your request, please e-mail us at support@docsxpress.com
 
3. For requests to be delivered within the Philippines, what do I need to present to the courier when the certificates are delivered to me?
For requests to be delivered within the Philippines:

•

Birth Certificates:
  Only the following are authorized to receive birth documents
    (a) the owner of the document;
    (b) spouse;
    (c) direct descendants/ascendants and
    (d) guardian.
       
  If the document owner is a minor, only his/her parent or guardian can authorize the receipt of delivery of the birth certificate. The receiving party must present a valid ID. If the receiving party is the guardian of the document owner, a valid ID and proof/declaration of guardianship must be presented.
       
  If the receiving party is not any of the abovementioned persons, an authorization letter and the ID of the authorized person are required to be presented.
       
•

Marriage and Death Certificates and CENOMAR (Singleness):
  Either the document owner, the requesting party or their representative is allowed to receive marriage and death certificates. A valid ID must be presented when receiving the certificate.
 
4. What is the difference between CONVERTED and UNCONVERTED documents?
CONVERTED documents refer to the birth, marriage and death records that are already in digital formats and are now stored in the image database. These are searched and retrieved electronically during the processing of requests.

UNCONVERTED documents refer to the birth, marriage and death records that are not yet in digital format. Requested documents that belong to this category are searched manually from microfilm rolls or paper archives.

Conversion of civil registry documents is one of the components of NSO’s ongoing computerization project. It involves the conversion of over 120 million civil registry documents in paper and microfilm into digital format.
 
5. Why did the NSO issue a certification (negative) instead of the copy I requested?
If you receive a certification (negative), it means that NSO has no record of the birth, marriage, or death certificate in its paper and electronic archives after an exhaustive search in the said archives.
 
6. What will I do if I get a certification (negative) from NSO?
If you have been issued a certification (negative) under the DocsXpress service, please send an e-mail to support@docsxpress.com citing the Request Reference Number of the request which resulted in a certification (negative) so that you can be advised of the next steps that you will have to take.
 
7. I have already complied with the requirements of Endorsement (or Late Registration, as the case may be), can DocsXpress process the Reference Number again of my previous request?
There are documents to be submitted in relation to cases of endorsement and late registration so you can no longer use the Reference Number of your previous request.
 
8. Can I request the birth record of my father who was born in 1930?
We regret that the NSO cannot provide you with the birth record. Civil registry records that are available in our electronic and paper archives cover births, marriages and deaths that occurred starting 1945 to the current year. For civil registry records prior to 1945, we issue certifications that contain, among others, the name, date and place of birth/marriage/death provided by you, and the status of the record/s at the civil registry office of the place of birth/marriage/death.

We suggest that you course your query to the Chief Archivist, Archives Collection and Access Division, of the National Archives, T.M. Kalaw St., Ermita, Manila, or e-mail at phinatarch@yahoo.com, or telefax at (632) 400-4967.
 
9. I just secured a copy of my birth record printed on CRS paper. How long is this document valid?
NSO does not put any expiration date on the document/s. However, end-users such as the Department of Foreign Affairs and embassies require the copy of the document/s not older than six (6) months from the day of issuance.
 
10. Can I make corrections after submitting my request/s online?
If you haven’t paid your request yet, you may submit another request with the correct entries.

However, once payment is made, DocsXpress can no longer accept corrections and/or cancellations. This will require a new transaction request. So please be careful when filling out the online application form.
 
11. I was married in both civil and church rites. The civil marriage occurred before the church wedding. Will I be able to get a copy of my marriage certificate based on the church rites?
The first occurrence of the marriage is the one recognized as valid. Thus, even if you applied for the marriage certificate based on the church rites, the National Statistics Office (NSO), in adherence to the aforementioned policy, will be issuing the marriage record that occurred first – the civil marriage.

For birth and death records, the birth/death certificate that was registered first is the one recognized as valid and hence, shall be issued to the requester.
 
12. I recently applied for my birth certificate and upon receipt of my document, I found out that the first name is blank. How can this be corrected?
Your case requires special handling, and the proper correction procedure involves the filing of an application for a Supplemental Report at the Local Civil Registry Office (LCRO) where your birth was registered.
 
13. My son was born three weeks ago and I would like to request for a copy of his birth certificate through DocsXpress. Can this be processed following the schedule indicated in the website?
No, processing of unconverted documents may take from five to seven working days after receipt of payment. UNCONVERTED documents are civil registry records, i.e., birth, marriage and death certificates, for the current year, that have not been converted into digital format and are not yet lodged in the Civil Registry System (CRS) database. Processing of requests for these civil registry documents undergo manual search and retrieval.

Also, although City/Municipal Civil Registry Offices (CMCROs) submit copies of civil registry records, i.e., birth, marriage and death certificates, to the Provincial Office of the National Statistics Office (NSO) based on an agreed schedule and guidelines, these records are still verified and assigned indices before they are forwarded to the Central Office archives.

For civil registry records registered in Metro Manila for the current year, kindly allow two to four months after the month of the event (birth, marriage or death) before submitting your request for a copy.

For civil registry records registered within the current year, in areas outside Metro Manila, please allow six months after the month of the event before applying for a copy. Birth, marriage and death certificates are first submitted by the C/MCROs to NSO Provincial Statistics Offices before they are forwarded to the Central Office archives in Manila.
 
14. Waiting for two to four months is too long for me to obtain a copy of the birth certificate of my son who was born just three weeks ago. How can I get a copy of my son's birth record at an earlier period?
If you need to get a copy of your son's birth certificate, you may opt for "Advance Endorsement." The "Advance Endorsement" procedure is done within the month after the birth record has been registered at the Local Civil Registry Office (LCRO) of the city/municipality where the child was born. You will request the LCRO to advance ("endorse") a copy of the birth certificate to the National Statistics Office (NSO). This means the document will be sent ahead of the regular schedule of submission of civil registry documents by the LCRO to the NSO.

You may have it forwarded to the NSO via special courier delivery; this will be to your account. The document delivery should be addressed to:

MS. LOURDES J. HUFANA
NATIONAL STATISTICS OFFICE
3/F VIBAL BUILDING, EDSA COR. TIMES ST.
QUEZON CITY

Thereafter, you may apply for a copy, or copies, via the DocsXpress website (www.DocsXpress.com). Kindly provide the following support@docsxpress.com.
(1) Consignee Name
(2) Courier Name
(3) Tracking No. (provided by the courier)
(4) Date document was sent to the NSO

The "Advance Endorsement" procedure is applicable for birth, marriage and death certificates registered within the Philippines.
 
15. My daughter was born in Dubai (UAE) three years ago and I would like to request for her birth record via the DocsXpress website. Will I be able to get a copy of her birth certificate?

Yes, the National Statistics Office (NSO) may be able to issue a copy of her birth record as long as the birth was reported at the Philippine Consulate in the country where the child was born.

(1) DISPATCH NO.
(2) DATE OF DISPATCH
(3) REFERENCE NO.

The above-mentioned information can be obtained from the Philippine Embassy/Consular Office where the event, i.e., birth, marriage or death, was registered.

The regular schedule of transmission of civil registry documents, i.e. birth, marriage and death certificates, from the Philippine Embassies/Consular Offices to NSO’s Central Office archives, is quarterly, though schedule may be changed as appropriate from the office of origin.

You may request for the birth, marriage or death certificate, after two months from the month of receipt by the NSO.
 
16. Is the "Advance Endorsement" procedure applicable for foreign events, i.e., birth, marriage and death records?
No. To reiterate, this special procedure is available only for events registered within the Philippines.
 
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Most of those Information comes from E-census and is edited to fit for this website.
 
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